Assigning Messages to a Device Retrospectively
FR1 (PRIO A) -> When a report is created via the "Reports" menu item (left column), no asset can be assigned to it—neither during creation nor afterward.
FR2 (PRIO B) -> In some cases, it would also be useful to assign a report to multiple assets.
FR3 (PRIO C) -> If more than one contact person could be stored for a customer, it would also be possible to link a contact person to the report—or even multiple contact persons, if necessary
Then it would be, so to speak, a “ticket system light”—of course, not a full-fledged PSA, but a “ticket light” system that’s almost complete.
Are there plans for further enhancements, or is this something the integrations are supposed to handle? Because then I’d have two or three more comments based on my current test system—but the question is, do such topics even fit into your general roadmap?
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