Allow customers to create tickets with predefined fields

It would be great to have a feature that allows customers to create tickets in the tray or via the web portal using predefined forms. We use the c-entron Serviceboard. Here, I have the option to let customers create tickets using fields we’ve predefined (text, text box, drop-down fields, checkboxes, email address, password...). This allows us, for example, to design a form specifically for a customer when setting up a new user, so that the information is automatically populated into the ticket. This eliminates the need for any follow-up questions with the customer, since the technician has all the relevant information right there in the ticket. We also have a great form for employee offboarding. This opens up many possibilities.

But maybe you don’t want to get that deeply involved in ticket creation. Every c-entron customer would certainly appreciate it, though :-).