I would like to see the c-entron integration allow for the creation of multiple ticket templates that can then be selected for individual checks. The reason for this is that created tickets should not always be sent to a single collection pool with identical settings and then distributed from there, but rather appear directly in the appropriate pools using filters. For example, a backup check that has failed is handled by a different team than a ticket involving a hard drive check. And based on categories and subcategories, assignees, or responsible parties, assignments can be made right when the ticket is created.
You could then assign the appropriate ticket template to a specific check, and a ticket would be created with the settings defined therein.