We would like to use the reports/cases to integrate them with our ticketing system and would like the following adjustments to be made:
Currently, changing the status to "Warning" or "Critical" multiple times can result in multiple reports being created for a single device or check:
I would like to have only one report per device/check that is updated when the status changes—in other words, “Case create/update” instead of “Case create.”I’d like to include the case’s priority, as shown in this mockup:
I’d like to be able to access (including via API) the current check result for the check associated with the case. In the GUI, the corresponding check output could simply be displayed within the case; in the API, the output object could be made available.