White Label: Alert emails use "octoja" instead of the configured product name
Summary
Under "Branding," you can set your own product name, and emails are already sent using your own sender address. However, the alert emails themselves still mention the manufacturer’s name—in the subject line, the header, and the footer link. For MSPs who enable these notifications for end customers, this breaks the branding consistency: the portal and sender are branded, but the email is not. The desired outcome is for the templates to use the ` productName` from the branding settings.
What the email currently says
A notification in the current format, with names replaced:
Subject: [octoja] Check OK Again — SRV-01 (Sample Customer) / Firewall Status octoja Check OK Again Firewall Status is OK Again SRV-01 · Sample Customer A monitoring check has returned to a healthy state. Customer SampleCustomer Device SRV-01 Check Firewall Status Status Success Previous Status Warning Alarm criterion triggered after 80% errors in the last 120 minutes Restored at 2026-08-22 11:37:34 UTC+02:00 Open device in octoja →Three locations bear the manufacturer’s name:
What’s Already Branded
The settings are configured and working correctly elsewhere—only the email template is missing.
So the sender is already correct. The discrepancy stands out precisely because the header contains the product name, while the text next to it says “octoja.”
Why this is a problem
End-customer IT teams and contact persons should be able to be assigned to individual alerts. As soon as the email reaches the customer, it contains a product name that the customer doesn’t recognize and can’t associate with anything. This leads to follow-up questions and makes monitoring seem like it’s being passed along rather than actively managed.
This cannot be addressed via a custom rule: There is no template setting in the interface, and there is no field for this under /api/email-recipients or /api/email-sender-settings in the API. This can only be changed within the product itself.
What is proposed
1. Incorporate product names from the branding into the templates
The subject prefix, headline, and link text should read ` productName`, with “octoja” as the fallback value if nothing is set. This fully addresses the issue without introducing a new setting.
2. Optional: Allow the subject prefix to be set freely
A field under the notification settings, such as ` subjectPrefix`, with ` productName</cod...`